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Mahes Visvalingam
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Customer Talk

This subweb seeks to provide case studies and observations for those undertaking research on Customer Services.  The author is not qualified to give any advice and shall not be held liable for any action or outcome arising from readers mistaking the observations and cases provided herein as advice.   Readers should consult official sources and seek the advice and assistance of specialist professionals.

Hargreaves Lansdowne Asset Management Ltd. - responsive to customers

Hargreaves Lansdowne Asset Management Ltd. has re-introduced their 01... telephone numbers to their various divisions as alternatives to their 0845 .... numbers.  This is helpful to those who pay a fixed monthly charge for unlimited 01... and 02... calls, but who have to pay the costs of 0845 and 0870 calls.

Additionally, Hargreaves Lansdowne have pledged to continue and enhance postal and telephone services as well as their excellent on-line services.  Not everyone wants, or is able, to conduct business on-line.


Mahes Visvalingam, 21/08/07
Last updated on 21/08/07